At Jyoti Eye Hospital, we prioritize the confidentiality and security of our patients' personal and medical data. This Privacy Policy details how we collect, use, and protect your information across our website and digital communication channels.
1. Information We Collect
We collect personal and clinical information when you book a consultation, request an appointment, or contact our hospital:
- Contact Information: Full Name, Phone Number, Email Address, and City/Address.
- Appointment Information: Preferred consultation date, department/service required (Cataract, Phaco, Lasik, Glaucoma, etc.).
- Technical Information: Basic technical details (such as browser type) that our website or hosting provider may automatically collect to keep the website working properly.
2. How Your Information Is Used
Your information is strictly used for legitimate healthcare operations:
- Scheduling outpatient consultations, laser procedures, and follow-ups.
- Delivering appointment confirmation notifications, prescription reminders, and diagnostic reports via SMS or WhatsApp.
- Responding to patient service inquiries and feedback.
- Maintaining internal patient registries as mandated by healthcare regulations.
- Occasional health-awareness messages, festival greetings and hospital updates, with the option to opt out at any time.
3. Patient Data Confidentiality & Sharing
- We do not sell, rent, or trade your personal or health data to third-party commercial marketers.
- Information is shared only with trusted technology infrastructure partners (e.g., enterprise WhatsApp Business API and SMS gateways) strictly to deliver healthcare notifications and the communications described in Section 2.
4. Data Security
We use reasonable physical, administrative, and technical safeguards, including SSL/HTTPS on our website, to protect your information against unauthorized access.
5. Patient Rights & Communication Opt-Out
You retain the right to update your contact records or opt out of non-critical messaging updates at any time by messaging "STOP" or writing to dr.idariya@gmail.com.
6. Contact Us
For any privacy-related queries or data assistance, please contact our administrative desk: